Cancellation Policy We reserve the right to cancel a hire if the wind is over 30kph on total fire ban days thunderstorms are forecast or any other adverse conditions that may affect the safety of the tour. If the hire is cancelled by us we will reschedule your hire or refund the full amount of monies paid. If you wish to cancel the hire more than 30 days prior to the hire date you will receive a full refund of monies paid. If you wish to cancel the hire more than 14 days prior the hire date you will receive a 50% refund of monies paid. There will be no refund within 14 days of the hire date. Please note: Credit Card fees are non-0refundable. Travel insurance is highly recommended. Covid-19 Cancellation Policy In the event of the government enforcing lockdown and travel bans in place after you have booked we would like to offer you a travel credit to use at your convenience and hold the same price for re-booking at a future date once the travel bans have been lifted. The travel credit can be upgraded for a different hire at an additional cost. The travel credit is valid 18 months from month of travel restrictions lifted. The credit is not to be redeemed in the December-January school holidays unless the original booking was within this period. This is an offer made in good faith and is offered entirely at our discretion. For non-Covid related cancellations please refer to our normal cancellation policy. Terms and Conditions of agreement for hire 1) The owner will provide instruction to the hirer/operator in respect of 1.1 the operation of the boat and its accessories including emergency equipment and 1.2 the River Murray and inland waters Navigation Regulations and other regulations and rules 2) The hirer will comply with all directions by the owner concerning operation of the boat and its accessories and will comply with the river Murray and Inland waters navigation regulations and all other relevant navigation rules regulations and bylaws 3) The hirer personally accepts full responsibility for the care and safety of the boat (Which term includes all its fittings equipment and accessories) and also accepts full responsibility for the actions of all persons on board during the period of hire. 4) Any Boat items or equipment noted by the hirer to be damaged prior to the beginning of the hire period should be brought to the attention of the owner at the time of the pre hire inspection 5) The hirer is liable for the cost of the repair of any damage sustained to the boat and its fittings equipment or accessories during the period of hire. Any damage must be reported to the owner as soon as possible. Damaged items will at the owner’s option and at the hirers cost be either repaired or replaced. 6) The hirer is liable for the replacement of any items missing from the boat inventory at the end of the hire period. The owner may require the hirer to inspect and sign a written ‘boat inventory’ 7) The hirer will pay the cost of any extra fuel used outside the agreed hire terms 8) The hirer will not 8.1 permit more persons to be on board the boat than the maximum stated overleaf 8.2 permit any person to operate the boat who is 8.2.1 under the age of 18 years or does not possess and produce for notation by the owner a current full vehicle driver’s license or boat operators license 8.2.2 under the influence of alcohol or drugs 8.2.3 has not been given instructions in respect to the relevant navigation rules and regulations 8.3 drive navigate or move the boat after sunset or before sunrise (or permit anyone else to do so) 8.4 take or permit to be taken the boat down the river from the wellington ferry 8.5 take or permit to be taken the boat out of the main course of the river 8.6 tow or permit an occupied craft to be towed by the boat unless with the permission of the owner which will be endorsed on this agreement 8.7 adjust or interfere with or permit any other person to adjust or interfere with the operation of the motor or any of the boats fittings or equipment 8.8 do or cause or permit to be done anything on or to the boat or any of its fittings equipment or accessories which may result in damage or injury to any persons or property 8.9 permit any person for any reason whatsoever to be on any of the boat structures 8.10 permit to be brought on the boat any of the following namely 8.10.1 axes or saws of any type trail or motor bike firearms or offensive weapons of any type 8.10.2 any electrical or gas appliances any pets or other animals unless with the permission of the owner which will be endorsed on this agreement 8.10.3 any dangerous noxious corrosive toxic or poisonous substances including in particular petrol or diesel or other flammable liquids 8.11 use or permit to be used the emergency equipment except of in case of an emergency and any such use will be reported to the owner as soon as possible 9) If the hirer breaches any of the terms or conditions of this agreement the owner may terminate the hire period without prejudice to the owner’s other rights and remedies under this agreement 10) The owner will endeavor to keep the boat motor and all fittings equipment and accessories in good working order during the hire period provided that the hirer will not be entitled to any compensation in respect of any loss or damage sustained as a result of the unforeseen mechanical breakdown or equipment failure or any loss of time resulting from such breakdowns or failures during the hire period or as a result of any restriction to the use of the boat during the hire period resulting from the breakdown or river or weather conditions or other unforeseen circumstances. 11) If due to unforeseen circumstances the boat is not available at the nominated mooring point at the beginning of the hire period and/or cannot be returned to the nominated mooring point at the end of the hire period the owner reserves the right to nominate an alternative mooring point. 12) Loss/Damage: The hirer is liable for any loss damage or injury to any person or to any property which may result from anything done by the hirer or by any person on board the boat. The amount payable by the hirer pursuant to this clause is not limited by the amount of security bond. To the full extent permitted by law the hirer releases and discharges (and hirer hereby indemnifies) the owner and its agents and employees from and against 12.1 all claims demands and costs on the owner; and 12.2 any loss or damage whatsoever and whenever caused to the hirer or its invitees whether by way of death of or injury to any person of any nature or kind accident or damage to property delay financial loss or otherwise; arising directly or indirectly from or incidental to a breakdown of or defect in the goods or any accident to or involving the boat or its use operation repair or maintenance (whether occasioned by the negligence of the owner or otherwise) or which may otherwise be suffered or sustained in upon or near the boat. Refer to our website for the full Terms and Conditions